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Terms & Conditions

Kerry Vale Vineyard offers a number of goods and services through our website. The following condtions apply to sales and bookings made at www.kerryvalevineyard.co.uk.

Orders placed on the website may only be shipped to UK addresses. If you wish to order items to be sent to an overseas address, please contact us first and we will advise you of shipping costs.

You may book vineyard tours and wine tasting sessions online, purchase tour and gift vouchers, adopt-a-vine packs, event tickets and purchase items from the online shop.

All orders must be paid by credit card or debit card via Paypal. You do not need to register with Paypal to make a payment. Payments are made in Pounds Sterling and will be converted to other currencies (if appropriate) by Paypal who will charge a commission for currency conversion.

All orders submitted through the website are subject to availability.

We will do our best to send goods as quickly as possible but we cannot make any guarantees regarding delivery dates.

If we send any items to you, we will charge a postage and packing fee depending on the type of items in your order. See our Postage & Package page for current prices.

All sales from this website are subject to English law.

Vouchers

If you have a tour voucher or gift voucher, you may redeem that voucher at the checkout. Vouchers carry a unique code which you should type in and click the Apply button. The discount will be shown on the order and on your invoice. If your vouchers cover all the costs of your order and there is nothing to pay, you must still click the confirm button for your order to be processed.

Vouchers may also be redeemed in person at Kerry Vale Vineyard. Vouchers are not redeemable after their expiry date, which is 2 years from date of purchase.

Tour vouchers can be purchased for 1 or 2 people, or for larger numbers. The number of places covered by the voucher will be deducted from your order total, regardless of the current cost of a tour. Voucher places may be shared across multiple bookings in one order, but if any places are not used, the remainder of places are forfeited. You will be notified of this before proceeding.

Tour vouchers cannot be redeemed as part of a group booking.

Afternoon Tea Vouchers can be redeemed in person at Kerry Vale Vineyard only. They are currently not redeemable online, and all afternoon teas must be booked in advance by phone or email.

Gift vouchers can be purchased for any desired amount which is a multiple of £5, the lowest-value voucher available. The amount will be made up from a selection of £5, £10, £20 and £50 vouchers and each one can be redeemed individually. The amount(s) redeemed will be deducted from your order total and any unused amounts will be forfeited.

Adopt a Vine

Adopt a vine package entitles the adopter to a bottle of still wine to the value of £10.99,  a vineyard tour & tasting to the value of £9.95, lunch to the maximum value of £7.50 with a 125ml glass of wine (excludes sparkling wine) and a 3 wine tasting flight.

To redeem these benefits the voucher enclosed within the pack must be exchanged  at Kerry Vale Vineyard shop/café. The voucher can be used as part payment (should you wish to purchase goods which exceed the value of the voucher). Bookings for the vineyard tour and tasting must be made in advance online or by telephone. Lost, stolen or damaged vouchers cannot be replaced.  No change given if cost of service is less than value of voucher. Not redeemable for cash.  Only redeemable at Kerry Vale Vineyard.

Kerry Vale Vineyard will retain full control over all the vines, the land, the grapes and the wine produced.  Adoption of a vine does not confer any rights over the vine, its maintenance and care, the grapes, the wine it produces or the land it occupies. Kerry Vale Vineyards will, in good faith, select a vine for you, but cannot be held responsible if the vine fails to perform to expectations. However, we will replace a vine that dies through natural causes. 

Kerry Vale Vineyards reserve the right to cultivate and manage vines as they see fit. Kerry Vale Vineyard will determine the harvest time and you will be notified as to the dates; if you are unable to pick the grapes when recommended, Kerry Vale Vineyards will reserve the right to harvest them. Kerry Vale Vineyard reserve the right to refuse entry for whatever reason may be found necessary. Wine from your vine must be collected from the Vineyard. Please allow 25 working days before your weatherproof name plaque will be in position next to your vine.

Tour Bookings

When you book a tour, you may book for any number of people. The standard tour fee will be multiplied by the number of people to calculate your order total. You must provide us with a single contact name for the booking, and a phone or email address so we can contact you if we have to cancel or re-schedule the booking for any reason.

Event Tickets

We don't issue actual tickets for our events - just bring a printout of your order confirmation with you, or if you don't have access to a printer, just bring your order number, and give us your name when you arrive.

Online Shop

Items for sale through the online shop are subject to availability, and we will always try to indicate if items are currently out of stock.

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